Spotify is a digital music, podcast, and video streaming service that monetizes service through both subscription and advertising from the monthly active user (non-premium membership). Here is my analysis of the total value of customer prediction to the company during the term of the business relationship. It can help to measure the future profit over […]
Customer Experience and Privacy
Customer Experience drives profit or cost Customer Experience drives profit or cost Take a position: Customer experience drives revenue (increase revenue and reduce cost) or Customers experience only increase the cost Fulfill customer experience will increase revenue growth and reduce costs in the long run (cost efficiency). Increasing customer experience will acquire greater costs at […]
Gojek Singapore Marketing Case
Gojek Singapore. Market research take role in Gojek’s expansion plan to Singapore where customer behavior, cultural norms and economic characteristics may be different between Indonesia and Singapore. To expand its business in Singapore, Gojek must carry out market research to strengthen its business position and create the best business model to be applied in Singapore. […]